First Time Guests

We offer a 100% satisfaction guarantee exclusively for first-time retail customers or first-time issues on orders made through our website, with a subtotal of up to $100. If you meet the criteria as a first-time retail customer or first-time issue and are not completely satisfied with your printed product, you must notify Roadrunner Print and Ship within six (6) business days from the date of pick-up or delivery. You can then return the product to us for a one-time full refund of the printing cost only. Please note that you will be responsible for all shipping expenses associated with the return.

If you do not qualify for the above refund, please be aware that all sales are final. Roadrunner Print and Ship does not provide refunds or credit for any orders, including but not limited to product orders, Design Services orders, and Logo Services orders, unless Roadrunner Print and Ship cancels the order at its sole discretion.

If you realized there was an error with your uploaded file(s) shortly after placing your order, please call us at 760-699-8889 AND email us at to let us know, as timing is critical and your order can go into print before changes are made.

If you should receive a product that you are not satisfied with and would like to file a complaint, please contact us via phone at 760-699-8889 or send an email to 

Please note that the shipping speed time frames provided for your order are separate from the production time frame. To obtain a more accurate estimate of delivery, it is recommended to calculate the "production time" and "ship time" together. All production time is measured in business days.

Once your order is approved, paid, and processed, the production time begins. If the order is processed before 10 am PT, production starts on the same day. If processed after 10 am PT, production commences on the following day. Any issues with files or payment may result in delays to your order timeline. The day after your order has been shipped is considered as the first day of shipping.

If you already have your print-ready files, you can either upload them or send them via mail, and opt for a proof. If you haven't designed your files yet, you can use our free designer tools to create them and receive an instant online proof. We also offer Design Services for those looking to have their designs created by a graphic design specialist.

Browse through our extensive product offerings. Once you find the item you would like to move forward with our system will help you create a free account. Once your fabulous account is created you'll be able to move through the ordering process. Most importantly, once you create your account you'll be able to easily track and reorder your items.

The Ordering Process

All reorders are printed using the originally submitted files. As the proof was already provided with the original order, we do not offer proofs for reorders.

For reorders, you have the option to change the quantity only. If you wish to make any other changes, you will need to place a new order.

First, you need to log into your account, click on "My Orders", then on the order number, and finally, click on "Reorder". Lastly, you will proceed to check out. 

Once your status changes to "Approved" or "In Production", you cannot send us new files. Orders are charged after the files have been approved, and will automatically go to print.

Maximum file size for uploads: 50MB (megabytes) per file. If your files cannot be compressed to 75MB, please contact us about alternative options for sending your file

Submitting your files to us is simple! You will upload your print-ready files directly on the order form of your desired product.

If you would like to order a quantity of a product that is not listed on our website, we suggest utilizing the "Request a Quote at the top of the page, the "Quote Product" on the page of the item you're intersted in or reaching out to our team directly. We are more than happy to assist you and provide the necessary support.

Browse through our extensive product offerings. Once you find the item you would like to move forward with our system will help you create a free account. Once your fabulous account is created you'll be able to move through the ordering process. Most importantly, once you create your account you'll be able to easily track and reorder your items.

Preparing Files & File Setup

Borders are not recommended due to cutting shifts. If your product is not trimmed exactly on the trimming line, borders may appear uneven. Especially for small products such as business cards, even half a millimeter of cutting shift may cause the borders to look uneven.

Check your settings to make sure that overprint preview is turned on in your Adobe Acrobat Reader and/or Adobe Acrobat Pro. If the file has any spot colors and/or transparency blending effects, it is very important that overprint preview is turned on to accurately view any mixing of transparencies with spot colors. We highly recommend that your Adobe Acrobat settings always default to overprint preview on. By turning overprint preview on, you are automatically changing the settings to high-resolution display as well.

NOTE: Our Online Proofing System, cannot and will not show any of the issues mentioned above.

Have you ever opened a PDF file, and the colors are inaccurate or missing? Overprinting happens when a file is designed utilizing two or more colors to create a third color instead of knocking out the bottom layers.

When uploading your files on our website, you will be provided with an instant proof. The proof serves as a preview or image of how your designs will appear. 

It is essential for you to review your files to ensure their print-readiness. You will receive an instant preview of your designs, and if you approve of the preview, your files will be sent directly to print without any further file checking.

Most of our printing is done in CMYK, so it is your responsibility to provide us with the correct CMYK color codes in your art files. However, certain items can be quoted for printing in specific PANTONE® colors. To select this option, please use the quoting option on our website or get in touch with us directly at 760-699-8889.

When preparing your artwork, it is important to avoid copying and pasting images from any website, even if they are your own. Such images typically have low resolution and are not suitable for high-quality printing. Moreover, using content from websites that are not your own may lead to printing complications due to copyrighted material.

Roadrunner Print and Ship maintains the right to decline the printing of copyrighted material, discriminatory material, FDA material, or money.

Borders are not advisable because they may appear uneven on the final product due to potential shifting during the cutting process. 

The recommended text size depends on the font used in your file. As a general guideline, we suggest using a font size of at least 8 pt. for most fonts. If you're unsure, it's beneficial to print a sample from your home printer to assess the size of the font and determine if adjustments are necessary.

We offer support for a variety of programs, including Adobe Creative Suite, Canva, and Microsoft Office. However, for order accuracy, we highly recommend providing Print Ready PDF files.

Your original file needs to be created at a resolution of 300 dpi, with the exception of signage, which can be created at 150 dpi. Images taken from the Internet have a low resolution of 72 dpi and will be pixelated. If purchasing an image from a source, please make sure that you choose a high-resolution image of 350 dpi.

A low-resolution image has a lower density of dots, pixels, or lines per inch. Consequently, the print quality of a low-resolution image is inferior to that of a high-resolution image, lacking sharpness and fine details. In other words, the higher the dots per inch/pixels per inch, the greater the resolution and the clearer the print outcome.

Please note that your original file should be created at a resolution of 300 dpi, except for signage, which can be created at 150 dpi.

You must extend all images all the way to the bleed lines to avoid any uneven borders or white lines on your image when your product is trimmed.

A bleed refers to the portion of the product that will be trimmed off during the final cutting process. As we print your product on an oversized sheet that is later trimmed down, it is necessary for the images to extend beyond the trim line. This extra margin is what we call the bleed, and is crucial in ensuring that there are no white borders on your final product. In our templates, the bleed line is indicated in grey, and we highly recommend that you utilize them to ensure that your files have the correct bleed.

Quick Check:

  • Confirm that the text size is legible.
  • Ensure that all information is accurate and spelled correctly.
  • Verify that images are clear and meet the DPI (dots per inch) requirements.

Resolution: It is vital to set all elements to a resolution of 300 to 350 DPI, unless otherwise specified. Images sourced from the web often have low resolution, which may lead to blurry or pixelated prints.

Suggestions for preparing your files:

  • Grey Bleed Line: Please ensure that all background elements extend to the bleed line. Background elements that do not reach the bleed line may cause undesired white borders.
  • Red Cutline: The product will be trimmed along this area to achieve its final size. We do not recommend borders as they may undergo cutting shifts.
  • Green Safety Line: Please ensure that all text and images are kept within this line. Anything outside of this area may potentially get trimmed off.

Note: Due to possible cutting shifts, we do not recommend printing designs with borders. However, if your design contains a border, we recommend that it falls within the safe zone guidelines and extends to the edge of the bleed line.

File Orientation: Please be sure to select the proper orientation on the order form to match the orientation of your files (horizontal or vertical). When uploading files, please be aware that the right side of your "Front" file will align with the left side of your "Back" file when printed.


Please ensure that your files are flattened and that all fonts are outlined. If fonts are not outlined, there is a possibility that a different font may be used in your document. To avoid these variations, please outline all fonts or save your files in JPG or TIF/TIFF formats.

File Types & Color Mode:

We accept the following file types: TIF, TIFF, EPS, AI, PSD, BMP, GIF, JPG, PNG, and PDF.

For print files, please ensure that they are in CMYK mode unless stated otherwise. 

If you are submitting an AI file, please ensure that all images within the file are properly embedded or linked.

Please be advised that we do not print copyrighted material, discriminatory material, FDA material, or any form of currency. Approval of all files is subject to our discretion. We reserve the right to reject services without providing a disclosed reason for objectionable content.


Prices are subject to change at any time. We are constantly updating prices to reflect competitive industry changes such as inflation, labor and material shortages, etc but are committed to giving our customers the best pricing possible.

Pricing for all products, quantities and paper stocks are available directly on our website. Visit each products order page and select the different print options until you see pricing for your order based on those specifications.

Payments & Billing

For first-time retail customers or on the first-time issue with orders having a subtotal up to $100 on our website, we offer an exclusive 100% satisfaction guarantee. If you are such a customer and are not entirely satisfied with the finished printed product, please notify Roadrunner Print and Ship within six (6) business days following the product's pick-up or delivery date, and you can return it to us for a one-time fully refundable printing cost. However, any shipping expenses associated with the return are entirely your responsibility.

Please note that unless you meet the criteria mentioned above for a refund, all sales are considered final. Roadrunner Print and Ship does not provide any refunds or credits for any orders, including product orders, Design Services orders, or Logo Services orders, unless we cancel such orders at our sole discretion.

Receipts can be found online in your account, under "My Orders". Simply select the order you would like a receipt for, scroll down to the bottom of the page and click on "Print Invoice". For all other transaction requests, please contact us.

There are several potential reasons why your credit card may have been declined, including typing errors, insufficient funds, and incorrect expiration dates. If such an issue occurs, you will receive a prompt email notification. For further assistance, please reach out to us directly at 760-699-8889.

Additionally, it is advisable to contact your credit card provider for further guidance.

We will charge your credit card once the order has been approved. The status will proceed from "Unpaid" to "Paid".

We accept Visa, Mastercard, Discover, American Express, and checks. Please note that we do not accept checks from first time customers.

Shipping Process

If a package cannot be delivered due to an incorrect shipping address provided by the customer, Roadrunner Print and Ship will arrange for the package to be resent to the correct address.

However, please note that an additional shipping fee will be charged for this reshipment.

This happens when an order has been shipped from our location, it means that it has been sent out for delivery. There is a possibility that the shipping carrier may have missed scanning the package along the way. However, in 90% of cases, we see that the package is delivered on the scheduled date. If, for any reason, your order is not delivered on the scheduled delivery date, please contact us via email. This will allow us to initiate a trace process to locate your package promptly.

If you need to modify your delivery address, please contact our customer service team by sending an email to We will examine your order's production status to determine whether a change can still be made.

To enable a swift process, ensure you include your order number in the subject line of the email and the new delivery address in the body of the message. It is necessary to confirm that your order has not been shipped before sending the email.

Please be aware that if you require delivery to a different location, there may be supplementary shipping costs. However, we cannot guarantee a successful update, and as such, we recommend checking your delivery address thoroughly before finalizing your order.

We will ship your order after payment has been finalized and printing (production) is complete. You will receive an email notification as soon as your order ships. The email will include the tracking numbers so that you can track your packages with the shipping carrier.

Shipping time is separate from the production time and begins after production has been completed. Shipping time is the length of time it takes for the shipping carrier to deliver your package once it has been printed. Shipping time varies depending on the destination from which your package will be shipped and delivered to, and the shipping method you have chosen.

Issues with Your Order

As previously stated, all sales made on our website are final. However, if you happen to notice any issues within your files before your order is approved and paid, you may have the option to cancel it through your My Account section. In case you do not see a Cancel option, your order might already be in production and cannot be canceled.

Should you encounter any issue or change your mind about the item, please contact our customer service for further assistance.

In each order, we provide extra prints which vary in quantity. If there are some press marks on 10-50 prints, it's highly likely that they are usually extra prints.

Please be aware that we do not make corrections or changes to your file(s) under any circumstances. We strictly print from the files you provide us, assuming they are already "print-ready". We do offer Design services as an option, but please note that there will be an additional fee for this service. Any alterations made to regular, non-Design Service orders can result in unintended changes to your files, and we want to ensure that the final product meets your expectations in terms of quality.

While we do not provide a 100% color match guarantee, we assure an 85% color match to industry standards based on the printing method we utilize.

To obtain a more accurate color representation, we recommend converting the colors in your file to CMYK mode. Please note that we cannot be held responsible for the colors chosen during the design creation process. If you believe there has been a misprint with your order, please log into your account to create an order issue.

While we strive to maintain consistency in the quality and thickness of our paper stocks, it is important to note that certain stocks may appear slightly different. This can be attributed to factors beyond our control, including variations among manufacturers and potential material shortages.

General Questions

We kindly request that you check your spam folders to ensure you do not miss any important emails from us. It has come to our attention that some spam filters may mistakenly flag emails from our system as spam. To prevent this from happening, we recommend adding and to your white lists or approved sender lists.

Additionally, please take a moment to review your email settings on your My Account Dashboard to ensure you have selected the appropriate options to receive our communications.

If you do not possess a design program, fret not! We provide our very own Online Designing service for your convenience. With this tool, you have access to a wide range of design elements that can assist you in creating your design from scratch if desired. Alternatively, you can easily opt for a pre-designed template and simply upload your logo, text, and images to complete the design. Prefer to have us do the entire design? We're happy too, just select "Hire a Designer" option when ordering.

Production time is the time it takes to print, cut and prepare your order before shipping out.

Yes! You're welcome to order online, by phone or by email.

Phone - 760-699-8889

Email -